We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 15 days of receipt of merchandise, exchange within 30 days. Customers must agree to the following in order to ship merchandise back to us.Request An RMA Number
Customer must obtain an Return Merchandise Authorization (RMA) number before shipping any merchandise back to us. We cannot be held responsible for shipments that are returned to us without an RMA number. All returns must be accompanied by an RMA number (NO EXCEPTIONS). 1. Registered customer must login to obtain a RMA number from Request RMA Page. 2. Guest customer can be obtain a RMA number from this Request RMA Page.Restocking Fee
All returns are subject to 15% restocking fee. That is mostly to cover the free shipping offered to the customer and handling.Return & Exchange will not apply to situation as listed below:
1. Damage resulting from try to disassembly or crack opened. 2. Damage resulting from improper assembly or exposure to water and/or sub-freezing temperatures is not covered. 3. Damage resulting from misoperations. 4. Damage resulting from non-normal uses, such as used under atrocious conditions.Product Return
Returns are acceptable within 15 days of the ship date of the purchase for most products. Returns are subject to the following guidelines:
1. Please save all packaging and accessories for any item that is returned. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order to process your return order.
2. The part must be undamaged and completely serviceable.
3. The customer is responsible for packaging and return shipping cost. 4. There will be a 15% restocking fee charged for all returns.
Most products may be exchanged within 30 days of the shipment date. Exchanges are subject to the following guidelines:
1. An item returned for an exchange may be repaired or replaced at our discretion, unless otherwise required by law.
2. The part must be sent before a replacement is given or collateral may be required to facilitate the exchange.
3. The customer is responsible for packaging and return shipping cost.
4. The part must be undamaged and completely serviceable.
All items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.Returning Merchandise by Mail
Print a RMA label with return address and other information. The RMA label must be enclosed inside your package; you may want to keep a copy of the label for your records. On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
Please send your package to: ACEDASHCAM RMA Department 290 N Benson Ave. #6 Upland, CA 91786, USA*Please allow 10 to 14 business days for the processing of your return.